At Sensory Kids UAE, we take pride in providing high-quality sensory products designed to support families and children with developmental needs. Your satisfaction is important to us. Please read our policy carefully to understand your rights and responsibilities.

📦 Returns

We offer returns within 7 days of receiving your item, provided it meets the following conditions:

• The item is unused, unopened, and in its original packaging
• The item is not listed as non-returnable (e.g., hygiene-sensitive products, weighted items, or custom orders)

🚚 Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method. Sensory Kids UAE is not responsible for lost or damaged return parcels.

✅ Refunds

Once your return is received and inspected, we will notify you of the status. If approved, a refund will be processed to your original payment method within 5–7 business days.

Note:

• Original shipping charges are non-refundable
• Refunds may take additional time to appear on your bank statement depending on your provider

❌ Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Chewable products or oral tools
• Weighted blankets and lap pads
• Custom-made or personalized items
• Opened sensory kits or therapy sets

🛠️ Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us at sensorykidsuae@gmail.com within 48 hours of delivery. We will offer a replacement or refund at no extra cost.

Have questions?
Email us at sensorykidsuae@gmail.com and we’ll be happy to assist.